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To Rehearse Effectively You Need to Say it Out Loud

We all know how it feels to have a big presentation looming – like a cloud threatening rain it hovers on the horizon. For some it is just a grey smudge of a cloud, while for others it’s an ominous brooding nimbostratus! Important client meeting, pitch, board update or conference speech… the pre-presentation nerve cloud […]

Can You Change the Way People Perceive You?

If you don’t actively manage your personal narrative, you run the risk of someone else making one for you… Perhaps you are already curating your persona through your social media channels, but I’d like to consider a more nuanced view than the obvious shop windows into your life and how it affects how others perceive […]

What Elite Hotels Can Teach us About Client Service

It’s that time of year when summer holidays are in the mind. A big part of this process is finding the perfect place to stay – cut to scenes of fevered scrolling through accommodation sites to check out pictures, specs and feedback to inform our choices. Sitting at the top of the holiday list are […]

Do You Soften Your Point and Lose Impact?

Let’s start with an illustration. An associate is on a call… it’s a client call and advice is being given which comes from a place of knowledge and experience. So far, so good. The client listens, takes everything on board and has trust in what is being said. Still good. Then the associate wraps up […]

Do You Mumble Your Sentences and Lose Impact?

Let’s talk about sentences. Each day is made up of hundreds and thousands of this structured group of words we string together as we speak to family, friends, colleagues, clients, strangers and pets… and we rarely pause for thought. However, how often do you stop to think about how those sentences are received, especially in […]