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We have updated and added to our existing programme of SRA-accredited PSC training courses in Client Care and Communication Skills. The courses will be presented by Lis Sammarco and cover Client Care – Delivering Excellence, Effective Communication in Business, Managing your Time and your Work, Effective Writing and Drafting, Personal Impact, Presentation Skills and Networking Skills. Please […]
‘Organizations are often run according to “the superchicken model,” where the value is placed on star employees who outperform others. And yet, this isn’t what drives the most high-achieving teams. Business leader Margaret Heffernan observes that it is social cohesion — built every coffee break, every time one team member asks another for help — […]
January has not been a good month for thousands of commuters. With strikes by London Underground staff paralysing inner city travelling in the capital and rail strikes on networks in the south and north of the country, rail passengers have had much to be glum about. Adding insult to injury even the sky commute has […]
In this extremely engaging and entertaining talk, former corporate lawyer Susan Cain explains how it is not just those who shout loudest who have power. In a culture where being social and outgoing are prized above all else, it can be difficult, even shameful, to be an introvert. But introverts bring extraordinary talents and abilities […]
Amy Cuddy has helped people all over the world to demonstrate confidence and be show themselves in their best light in what she said in this TED talk and for that reason alone it is worth joining the millions who have watched it.
Going back to work after the Christmas break is a struggle we all know very well. The short days make it seem as though we are rousing from our slumber in the middle of the night, the daily commute is haunted by pasty faces and the sounds of winter coughs and sniffles and we are […]
Luan de Burgh will be visiting Dubai at the beginning of February to present ‘Impact and Presence’ presentations at the JW Marriott Marquis Hotel in the Business Bay of Dubai to assorted audiences.
The art of conversation is being replaced by personal broadcasting. We are becoming desensitised and it is harder for us to pay attention to the quiet. Our attention spans are becoming shorter and this is a dangerous thing from a communication point of view. We all need to improve the quality of our listening and […]
Here at the de Burgh Group we are closing the appointments diary for the year and preparing to take a break for the Christmas period. It is time to relax a little with our families after a very busy year and I for one am looking forward to slipping into a Yuletide routine which will […]
It may feel as though Christmas has been in full swing since before Donald Trump was voted in as the next President of the United States (purely coincidence I am assured…), but now we have actually reached the month of December it is time for the festive season to begin in earnest. So, as the […]
This isn’t as alarming as at first it appears. We speak to strangers most days if you think about it. How else do we actually get on with our lives, our businesses and our journey if we don’t? ‘Kio Stark has always talked to strangers. She started documenting her experiences when she realized that not everyone […]
Over the past two months I have been a guest speaker at events in the US, Australia, New Zealand, Asia and Europe and spent quite a few hours sitting on planes in the process of getting from one to the other. I always board a flight with the best intentions of using my time to […]
Clueless recruits fluffing their tasks and vying for the attention of the boss, unscripted snipes and asides, fireworks in the boardroom and car crash TV appeal to the masses…. No, it’s not the Brexit process we’re talking about, but season 12 of The Apprentice (UK). The Apprentice is a BBC staple for the Autumn season, […]
Luan de Burgh is currently in Hong Kong speaking on ‘Using your Voice Effectively’ to various international law firms and via video link in Tokyo, Beijing, Shanghai and Singapore.
According to Eric Liu, far too many Americans are illiterate in power — what it is, how it operates and why some people have it. As a result, those few who do understand power wield disproportionate influence over everyone else. “We need to make civics sexy again,” says civics educator Eric Liu. “As sexy as […]